Development and benefits of automatized reporting in a performance tracking tool
Kis, Tibor (2016)
Kis, Tibor
Jyväskylän ammattikorkeakoulu
2016
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2016121219946
https://urn.fi/URN:NBN:fi:amk-2016121219946
Tiivistelmä
With the appearance of shared service centers efforts are constantly made to improve the area of performance measurement so that reliable and meaningful data can be transferred to the organizations being served by these shared service centers. As the demand for performance measurement is increasing, the need for reliable automated tools that can handle large amount of data is also increasing.
The objective of this research was to assess the current situation of performance measuring in a particular company as well as to explore the opportunities for automation of performance measurement by analyzing current advantages and disadvantages of KPI and SLA reporting within the organization where the case study was carried out. Automation being an important feature of reporting tools, the research attempts to explore the level of automation of the diverse performance measurement tools used within the case company.
A combination of qualitative and quantitative research methods was performed. The qualitative research was conducted in the first phase with 8 participants who were interviewed individually. The interviews were conducted with leaders and process managers heavily impacted by performance measurement activities. The first phase was followed by a quantitative phase for which a questionnaire was designed based on the preliminary analysis of the qualitative phase. A total of 47 respondents filled in the online questionnaire.
The results of the qualitative and quantitative phases were analyzed in different chapters, their findings however were continuously compared and cross-referenced to give the readers a comprehensive insight into the findings of the research study. The results of the research were visualized with graphs wherever possible for easier understanding.
As a conclusion an implementation strategy was formulated on how to automatize performance reporting in the case company.
The objective of this research was to assess the current situation of performance measuring in a particular company as well as to explore the opportunities for automation of performance measurement by analyzing current advantages and disadvantages of KPI and SLA reporting within the organization where the case study was carried out. Automation being an important feature of reporting tools, the research attempts to explore the level of automation of the diverse performance measurement tools used within the case company.
A combination of qualitative and quantitative research methods was performed. The qualitative research was conducted in the first phase with 8 participants who were interviewed individually. The interviews were conducted with leaders and process managers heavily impacted by performance measurement activities. The first phase was followed by a quantitative phase for which a questionnaire was designed based on the preliminary analysis of the qualitative phase. A total of 47 respondents filled in the online questionnaire.
The results of the qualitative and quantitative phases were analyzed in different chapters, their findings however were continuously compared and cross-referenced to give the readers a comprehensive insight into the findings of the research study. The results of the research were visualized with graphs wherever possible for easier understanding.
As a conclusion an implementation strategy was formulated on how to automatize performance reporting in the case company.