User feedback and development of an online magazine platform : Case digilehdet.fi
Hämäläinen, Matti (2017)
Hämäläinen, Matti
Oulun ammattikorkeakoulu
2017
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201702202560
https://urn.fi/URN:NBN:fi:amk-201702202560
Tiivistelmä
Reason behind choosing the subject for this thesis is being able to provide theoretical
understanding in conjunction with coding abilities. This thesis is meant to be a demonstration of
skill. Client was chosen from work as the author was working for the company and had advanced
access to the client.
Objective of this thesis is to find out what a user thinks about the application digilehdet.fi which is
a platform where one can read digital editions of their magazines. This is done in two ways. First is
to gather information from online feedback and the second is to interview willing participants with
questions based on the feedback data. End goal is to know what is good about the service, what
is bad about the service and what should be added.
Using material from an electronic book databases the theoretical base is written and made to fit for
the thesis subject. Consulting the client organization is a key part in the theoretical knowledge
gathering. The methods that are used during the thesis are divided in to two research categories,
namely quantitative and qualitative. Quantitative methods are used in analyzing online feedback
and basing interview questions from them. Qualitative methods are then used during the interviews
and in the analysis after them. The material for the thesis is split in to multiple volumes of software
development material that ranges from mobile development to web development.
Main results for this thesis are twofold. First is the information that was relayed to the client to be
better equipped to continue the development of the platform. This gave the client organization the
tools and information to develop the platform with the user in mind. Largest ideas that were relayed
were the addition of offline features, stability optimization suggestions, making registration features
streamlined, social media integration and a plain text view. The second part of the results was that
the author now has a way to demonstrate the skill set required to conduct a research of this nature,
and understand the user point of view in software- and web development.
Conclusion to this thesis is that the results were a mildly successful. There were many things that
the client organization already knew about the product and most of that information was then
repeated in the research multiple times. However, this gave a second opinion to the client and thus
helped them know that they were on the right path. What could be done better in a following thesis
is focusing more on the interviews and individuals and try to get a wider range of participants for
the interviews and not focusing on the quantitative data. All in all, a successful project that helped
both sides and gave understanding and learning to multiple parties.
understanding in conjunction with coding abilities. This thesis is meant to be a demonstration of
skill. Client was chosen from work as the author was working for the company and had advanced
access to the client.
Objective of this thesis is to find out what a user thinks about the application digilehdet.fi which is
a platform where one can read digital editions of their magazines. This is done in two ways. First is
to gather information from online feedback and the second is to interview willing participants with
questions based on the feedback data. End goal is to know what is good about the service, what
is bad about the service and what should be added.
Using material from an electronic book databases the theoretical base is written and made to fit for
the thesis subject. Consulting the client organization is a key part in the theoretical knowledge
gathering. The methods that are used during the thesis are divided in to two research categories,
namely quantitative and qualitative. Quantitative methods are used in analyzing online feedback
and basing interview questions from them. Qualitative methods are then used during the interviews
and in the analysis after them. The material for the thesis is split in to multiple volumes of software
development material that ranges from mobile development to web development.
Main results for this thesis are twofold. First is the information that was relayed to the client to be
better equipped to continue the development of the platform. This gave the client organization the
tools and information to develop the platform with the user in mind. Largest ideas that were relayed
were the addition of offline features, stability optimization suggestions, making registration features
streamlined, social media integration and a plain text view. The second part of the results was that
the author now has a way to demonstrate the skill set required to conduct a research of this nature,
and understand the user point of view in software- and web development.
Conclusion to this thesis is that the results were a mildly successful. There were many things that
the client organization already knew about the product and most of that information was then
repeated in the research multiple times. However, this gave a second opinion to the client and thus
helped them know that they were on the right path. What could be done better in a following thesis
is focusing more on the interviews and individuals and try to get a wider range of participants for
the interviews and not focusing on the quantitative data. All in all, a successful project that helped
both sides and gave understanding and learning to multiple parties.