Analyzing bank employees' knowledge of Deposit Insurance of Vietnam to ensure its effectiveness : The case of Asian Commercial Bank, Vietnam
Duong, Minh (2014)
Duong, Minh
Lapin ammattikorkeakoulu
2014
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201405229251
https://urn.fi/URN:NBN:fi:amk-201405229251
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ABSTRACT
LAPLAND UNIVERSITY OF APPLIED SCIENCES, Business and Culture
Degree programme: Bachelor of Business Management
Writer: Duong Nu Nguyet Minh
Thesis title: Analyzing bank employees’ knowledge of Deposit Insurance of Vietnam to ensure its effectiveness
The case of Asia Commercial Joint-Stock Bank Vietnam
Pages (of which appendices): 51 pages (3 appendices)
Date: 14.05.2014
Thesis instructor: Ranta-Saarela Helena
The aim of this research is to study Deposit Insurance of Vietnam (henceforth DIV). The first objective of this research is to discuss the benefits of DIV to the national banking system, and to the bank depositors. The second objective of this research is to analyse the knowledge of DIV among the bank employees in Asian Commercial Bank (henceforth ACB), Vietnam.
I researched relevant literature on the concept of Deposit Insurance and its key elements in order to fulfil the research objectives. Relevant sources were gathered for the purpose of creating the theoretical framework for this research. Moreover, I implemented research into DIV, including the overview of the insurer organisation, the key elements, benefits, and current limitations.
Qualitative research method was used as a single case study for the case bank ACB in Vietnam. The approach of this research is deductive which works from general aspects to specific aspects. Firstly, the work started from researching the general aspects of DIV. Secondly, it proceeded to find out the particular experiences of the case bank with DIV. Within the case bank, a specific approach was conducted to analyse the knowledge and perceptions of the case bank employees about DIV. In order to achieve the research objectives, the knowledge of DIV among bank employees was analysed through the interviews with the manager, and three employees of the case bank.
With the data collected from the relevant theories and the interviews, the research results describe the importance of DIV to the national banking system and the bank depositors. Deriving from the research results, it is pointed out that the basic information of DIV is well-perceived by three of the four bank employees interviewed. Depending upon the duties of bank employees interviewed in the case bank, their knowledge of DIV’s key elements, benefits, and limitations might be improved.
The research outcome is a set of recommendations to increase bank employees’ acknowledge of DIV in both case bank and insurer organisation. In terms of the case bank, it is recommended that some training methods should be implemented, for example professional training and consulting in forms of lectures, workshops, and seminars. With regard to the insurer organisation, it is recommended that different communication tools should be utilized to publicize DIV effectively.
Keywords: Deposit Insurance, ACB, DIV, Knowledge, Bank Employees
LAPLAND UNIVERSITY OF APPLIED SCIENCES, Business and Culture
Degree programme: Bachelor of Business Management
Writer: Duong Nu Nguyet Minh
Thesis title: Analyzing bank employees’ knowledge of Deposit Insurance of Vietnam to ensure its effectiveness
The case of Asia Commercial Joint-Stock Bank Vietnam
Pages (of which appendices): 51 pages (3 appendices)
Date: 14.05.2014
Thesis instructor: Ranta-Saarela Helena
The aim of this research is to study Deposit Insurance of Vietnam (henceforth DIV). The first objective of this research is to discuss the benefits of DIV to the national banking system, and to the bank depositors. The second objective of this research is to analyse the knowledge of DIV among the bank employees in Asian Commercial Bank (henceforth ACB), Vietnam.
I researched relevant literature on the concept of Deposit Insurance and its key elements in order to fulfil the research objectives. Relevant sources were gathered for the purpose of creating the theoretical framework for this research. Moreover, I implemented research into DIV, including the overview of the insurer organisation, the key elements, benefits, and current limitations.
Qualitative research method was used as a single case study for the case bank ACB in Vietnam. The approach of this research is deductive which works from general aspects to specific aspects. Firstly, the work started from researching the general aspects of DIV. Secondly, it proceeded to find out the particular experiences of the case bank with DIV. Within the case bank, a specific approach was conducted to analyse the knowledge and perceptions of the case bank employees about DIV. In order to achieve the research objectives, the knowledge of DIV among bank employees was analysed through the interviews with the manager, and three employees of the case bank.
With the data collected from the relevant theories and the interviews, the research results describe the importance of DIV to the national banking system and the bank depositors. Deriving from the research results, it is pointed out that the basic information of DIV is well-perceived by three of the four bank employees interviewed. Depending upon the duties of bank employees interviewed in the case bank, their knowledge of DIV’s key elements, benefits, and limitations might be improved.
The research outcome is a set of recommendations to increase bank employees’ acknowledge of DIV in both case bank and insurer organisation. In terms of the case bank, it is recommended that some training methods should be implemented, for example professional training and consulting in forms of lectures, workshops, and seminars. With regard to the insurer organisation, it is recommended that different communication tools should be utilized to publicize DIV effectively.
Keywords: Deposit Insurance, ACB, DIV, Knowledge, Bank Employees