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Co-developing the product customization services for Aida Impact
(2020)
The current environment is immersed in a rapid and continuous change, where companies have to develop or innovate services in order to satisfy the user needs. To reach this requirement, it is important to make the services ...
A service design approach for Tom Yum Thai Asian Restaurant in Vaasa Finland
(2021)
The purpose of this master’s thesis was to conduct a service design approach to Tom Yum Thai restaurant in Vaasa. Restaurateurs are always trying different experiments to meet customer satisfaction and are still looking ...
Service Design for Enhancing Customer Experience and Sustainable Food Service: The case of Jyväskylän Palvelualan Opisto
(2021)
The purpose of the project was to explore ways of improving Jyväskylän Palvelualan Opisto (Jyväskylä College of Services) could enhance students’ experience through the application of different service design tools. The ...
Financial Inclusion in Bangladesh Through Mobile Financial Services: a case study on marginal agricultural peoples of Bangladesh
(2023)
In Bangladesh, financial inclusion has been a decades-long journey to include segments of the population with limited access to formal finance. This journey began with microcredit and has since evolved to cover all aspects ...
Digital transformation in the courier service SMEs in Nigeria : A study utilizing the Industry 4.0 technology model
(2023)
In contemporary times, industries are moving from manual business activities to digitalization, which helps ameliorate operational incapability and improve productivity. In the courier industry, digital transformation has ...
Revitalizing Public Health, Application of Service Design Approach to Reduce Tobacco Consumption among Youth – A Case Study in Cumilla City
(2023)
The consumption of tobacco among young individuals is a significant and urgent issue in the field of global public health, since it has wide-ranging implications for both individuals and societies. The city of Cumilla, ...
InternationalStudentsSupport Services in Novia University of applied sciences
(2023)
This thesis explored the challenges and opportunities within international student support services at Novia University of Applied Sciences (UAS), with a primary focus on enhancing the user experience through the redesign ...
How to Improve The Right Employment Possibilities for Educated Migrants in the Pirkanmaa Region A Service Design Study
(2021)
There has been a lot of papers and research conducted on immigration and its possible effects on many aspects of the global system and its governance. More so has been written about unemployment as well as its effects. ...
Mobile Applications and their influence on SMEs: Evaluation of Business and Service Design Opportunities by The Example of TOMASchool Company
(2022)
The purpose of this thesis was to find out, how mobile applications as an example of the digitalization megatrend might help SMEs in further growth, development, recovery from the COVID-19 pandemic, and improvement of ...
Improving The Services of a Nonprofit Children's Organisation Using Service Design Methods
(2022)
The thesis aimed to research how service design could be implemented in a nonprofit organisation's activities, and what changes could be made to the services and the organisation so that it will survive and thrive in the ...