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Robotti asiakaspalvelijana
(Restamark oy, 2020)
Koronavirusepidemia on innostanut matkailu- ja ravintola-alan toimijat kokeilemaan erilaisia teknologiaratkaisuja palveluiden tuottamiseen ja tarjoamiseen.
Factors influencing users' adoption and use of conversational agents: A systematic review
(Wiley Subscription Services, Inc., 2021)
As artificially intelligent conversational agents (ICAs) become a popular customer service solution for businesses, understanding the drivers of user acceptance of ICAs is critical to ensure its successful implementation. ...