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Deepfake consumer reviews in tourism: Preliminary findings
(Elsevier, 2021)
Highlights
• Deepfake text is increasingly difficult to distinguish from human-authored text.
• Computer-generated consumer reviews will have a high impact for tourism management.
• Deepfake reviews resemble other ...
Reimagining the sustainable social development of AI for the service sector: the role of startups
(Emerald, 2022)
Purpose
The emergence of artificial intelligence (AI) is leading to a job transformation within the service ecosystem in which issues related to AI governance principles may hinder the social sustainability of the sector. ...
Intelligent Automation in Hospitality: Exploring the Relative Automatability of Frontline Food Service Tasks
(Emerald Publishing, 2021)
Purpose
Automation poses to change how service work is organized. However, there is a lack of understanding of how automation influences specific sectors, including specific hospitality jobs. Addressing this gap, this ...
Going to the opera online: Older adults’ ideas for a positive user experience
(Haaga-Helia ammattikorkeakoulu, 2022)
COVID-19 has prompted cultural organisations to leverage digitalisation in order to find new ways of bringing cultural experiences to users. However, there is limited understanding on the specific needs of older adults, a ...
Hotel robots: an exploratory study of Generation Z customers in China
(Emerald, 2022)
Purpose
Given little light has been shed on the preference of Generation Z tourists or tourists from different cultural backgrounds toward service robot preference in hospitality contexts, this study aims to explore robot ...
Riding Against the Algorithm: Algorithmic Management in On-Demand Food Delivery
(Springer International Publ., 2023)
In many countries, on-demand food delivery platforms (e.g. Deliveroo, Wolt, Uber Eats) have become an inseparable part of the hospitality and tourism ecosystem. A key area of interest in technology research has been how ...
Factors influencing users' adoption and use of conversational agents: A systematic review
(Wiley Subscription Services, Inc., 2021)
As artificially intelligent conversational agents (ICAs) become a popular customer service solution for businesses, understanding the drivers of user acceptance of ICAs is critical to ensure its successful implementation. ...
Drivers of organizational adoption of automation
(Pergamon., 2021)
Highlights
• Organizational adoption of automation is made possible by technological progress
• Labor shortage, due to demographic change, livability, and labor mobility, calls for automation.
• Customer characteristics ...
Remote Cultural Events: Investigating the Usefulness of Live Streaming for Creating Cultural and Social Engagement in Communities of Older Adults
(MDPI, 2023)
The rise of the silver economy has drawn a growing interest in understanding the needs and behaviours of older adults, both by academics as well as the business and public sectors. Services promoting wellbeing can have ...
Older Adults’ Perceptions of Digital Cultural Tourism in ‘Super-Aged’ Nations: The Case of Finland and Japan
(Springer, 2023)
Older adults have been recognized as a key tourist segment for cultural tourism. Despite the growing population of older adults, limited research have explored their experiences and needs within digital cultural experiences. ...