Robotic Process Automation : Optimization of Business Processes with a Cost-effective Automation Tool
Davlatov, Nurmuhammad (2023)
Davlatov, Nurmuhammad
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202401241753
https://urn.fi/URN:NBN:fi:amk-202401241753
Tiivistelmä
In response to the contemporary challenge of employee dissatisfaction arising from repetitive and mundane tasks, this study explores the potential of Robotic Process Automation (RPA) to optimize individual tasks within organizational processes. Recognizing the obstacles of high costs, lengthy implementation timeframes and the complexity associated with deployment of traditional automation technologies, this study focuses on the feasibility of small-scale, single-process automation through RPA. The study involves a literature review and interviews with employees from different business sectors to gain insights, subsequently proceeding to simulated implementation of RPA.
Findings reveal employee interest in RPA technology, though a common misconception persists that automation necessitates extensive planning by management. To challenge the misconception, two processes from different companies are identified and simulated for automation, showcasing the potential for employees to initiate small-scale automation.
In conclusion, this study illustrates how RPA effectively enhances small-scale organizational processes through task automaton. By utilizing common tools (Office 365) and encouraging individual employees to delve into RPA, organizations can achieve increased efficiency, higher employee satisfaction, and cost-effectiveness. This study contributed insights for businesses seeking practical approaches to enhance organizational processes through RPA implementation.
Findings reveal employee interest in RPA technology, though a common misconception persists that automation necessitates extensive planning by management. To challenge the misconception, two processes from different companies are identified and simulated for automation, showcasing the potential for employees to initiate small-scale automation.
In conclusion, this study illustrates how RPA effectively enhances small-scale organizational processes through task automaton. By utilizing common tools (Office 365) and encouraging individual employees to delve into RPA, organizations can achieve increased efficiency, higher employee satisfaction, and cost-effectiveness. This study contributed insights for businesses seeking practical approaches to enhance organizational processes through RPA implementation.