- Selaus nimekkeen mukaan Laurea-ammattikorkeakoulu

Viitteet 2172-2191 / 20387

    • Customer Satisfaction Research: A Case Study of Original Sokos Hotel Olympia Garden 

      Truong, Thuan (Laurea-ammattikorkeakoulu, 2016)
      This thesis research was carried out at Original Sokos Hotel Olympia Garden in summer 2016. The case company is one of three Sokos Hotels located in St. Petersburg, Russia. The hotel aims to deliver a “Cosy living, smart ...

    • A customer satisfaction survey : a case study of Company X 

      Kauppinen, Mikko (Laurea-ammattikorkeakoulu, 2018)
      The purpose of this thesis was to create a universal and all inclusive view of Company X’s current customer satisfaction. The hypothesis is that sales person’s fast reaction to customer’s request for offer or enquiry affects ...

    • Customer Satisfaction Survey : Case: Advertising & Graphic Design Agency X 

      Pihlaja, Justus (Laurea-ammattikorkeakoulu, 2017)
      The objective of the research was to determine the degree of satisfaction perceived by the customers of Advertising & Graphic Design Agency X. In addition, the aim was to receive improvement ideas that could benefit the ...

    • A customer satisfaction survey at IKEA Espoo Staff Restaurant 

      Adhikari, Debendra (Laurea-ammattikorkeakoulu, 2014)
      Customer satisfaction has been studied by many researchers as it is essential to measure whether customers are truly satisfied or not. Businesses seek to understand the level of customer satisfaction in their organizations ...

    • A customer satisfaction survey for Company X 

      Nagra, Saif (Laurea-ammattikorkeakoulu, 2015)
      Customer satisfaction is an important factor in the success of any business as customers are the main source of profit generation. Satisfied customers will continue to purchase products and services even during a period ...

    • Customer Satisfaction Survey for Global Warranty Service Handling in Company X 

      Kosonen, Elena (Laurea-ammattikorkeakoulu, 2011)
      The purpose of this thesis was to measure customer satisfaction of a warranty service in an international business-to-business setting by investigating the perceptions of the current service users. Since the service studied ...

    • A customer satisfaction survey for the Pokhara branch of the Asian Life Insurance Company 

      Sharma, Krishna (Laurea-ammattikorkeakoulu, 2016)
      This study was carried out for the Pokhara branch of the Asian Life Insurance Company and the purpose was to study the level of customer satisfaction and to suggest measures to improve it. This thesis was commissioned by ...

    • Customer satisfaction survey of Haidilao (Nan Jing) 

      Qian, Tianbo (Laurea-ammattikorkeakoulu, 2014)
      The main objectives of this thesis project were to investigate the level of service, identify attributes that influence customer satisfaction and enhance the service quality of Haidilao. The variables included in this ...

    • Customer Satisfaction Survey, Case: Alertum Oy 

      Jäntti, Heidi (Laurea-ammattikorkeakoulu, 2016)
      This thesis was implemented for a Finnish company Alertum Oy, during spring 2016. Alertum Oy operates nationwide in Finland at multiple locations, with the main office located in Espoo. Alertum Oy organizes safety courses ...

    • Customer satisfaction – facts and measuring : Case: Takamäki Group 

      Flinck-Heino, Raisa (Laurea-ammattikorkeakoulu, 2009)
      Today the competition among companies is fiercer then ever. The world economy is talking about recession; customer value becomes the key success factor since companies cannot compete in product and service differentiation ...

    • Customer Segmentation and Targeting by Data Science Methods 

      Moon, Inwook (2020)
      The objective of this thesis is performing a segmentation analysis as well as classifying target segment members with a given survey data. With the performance of this customer survey data analysis, the purpose of this ...

    • Customer Service Analysis : Case: Sky Club Department of Yeti Airlines, Nepal 

      Chiluwal, Debendra (Laurea-ammattikorkeakoulu, 2014)
      In recent year, competition in business field is significantly growing and an organization cannot focus only on price but also they have to focus on customer service and satisfaction level. The objective of this thesis is ...

    • A customer survey of Chinese travelers in airport duty-free shops : Case: Finnair Plc & Finavia 

      Kwan, Siu Lan (Laurea-ammattikorkeakoulu, 2008)
      The purpose of this research is to study the purchasing and shopping behavior of Chinese travelers, and evaluate their satisfaction with the service offered by Finnair and Finavia’s duty-free shops in Helsinki-Vantaa ...

    • Customer understanding and marketing plan for Food Truck in Finland 

      Ghimire, Nawaraj; Aryal, Jhabindra (2019)
      With the global trend of increasing fast food lovers, this thesis develops a marketing strategy for a Food Truck, which is the most advanced member of street food vendors. Based on the street food market of Helsinki, a ...

    • Customer-Centered Development of a Viable Digital Service Case Study – Service X 

      Välke, Minna (2019)
      Tämän opinnäytetyön tavoitteena on tutkia miten asiakaskokemuksen, käyttäjäkokemuksen sekä muotoiluajattelun teoriat voivat edesauttaa uuden palvelun kehitystä, jota tässä työssä toteutetaan hyödyntäen agile ...

    • Customer-centricity as an approach to retail solution development in brick-and-mortar 

      Ahonen, Riikka (2023)
      For many industries, recent years have been characterized by remarkable growth figures of e-commerce fueled by Covid-19. The growth figures in daily consumer goods trade have also been impressive but that is only one side ...
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    • CV-pankki suorahakuyritykselle 

      Salmela, Juha (Laurea-ammattikorkeakoulu, 2014)
      Opinnäytetyön tavoittena on ollut luoda räätälöity ja uudenlainen CV-pankki yksityisen suorahaku-yrityksen käyttöön. Suorahakuyrityksen toiminta perustuu siihen, että etsitään markkinoilta sopivan osaamisen omaavia ehdokkaita ...

    • Cyber Security and Trust: Tools for Multi-agency Cooperation between Public Authorities 

      Rajamäki, Jyri; Knuuttila, Juha (SCITEPRESS Science and Technology Publications, 2015)
      Functions vital to society, such as public protection and disaster relief (PPDR), are increasingly dependent on networks, electricity and data processing infrastructure. Incidents such as natural hazards and organized crime ...

    • Cyber security skill requirements from the Irish job market 

      Walsh, Brendan (2021)
      This bachelor thesis aims to do a case study on the Irish jobs market to analyze what are the most desirable skills for cybersecurity. The skills relevant to cyber security have been divided into 4 categories: technical, ...

    • Cyber Situational Awareness and Information Sharing in Critical Infrastructure Organizations 

      Pöyhönen, Jouni; Nuojua, Viivi; Lehto, Martti; Rajamäki, Jyri (Procon, 2019)
      Cybersecurity-related capabilities play an ever-growing role in national security, as well as securing the functions vital to society. The national cyber capability includes the resilience of companies running critical ...