"quality" - Selaus asiasanan mukaan Laurea-ammattikorkeakoulu
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Factors Influencing Customer Satisfaction. Case MOMO & MORE Oy
(2023)This thesis investigates the significance of customer satisfaction within the highly competitive business environment of the case company, Momo & More. Recognizing the limitations of customer expectations, the study aims ... -
Nudging the Human Resources service quality perception status quo in Cargotec
(2022)It can be argued based on different research sources that considerable number of change efforts fail. Reasons for failures are many but one barrier is resistance to change. This can be because of the loss of control, ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
The role of Customer Service in building a loyal customer base for a fast-food franchisee : case Himu Oy
(2022)The purpose of this thesis is to identify the most important factors available to a franchisee for nurturing a loyal customer base for their specific branch belonging to a particular fast-food brand. Literature review, ...
