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Social Media Impacts on Customer Satisfaction in Food and Beverage Business : Case of Juicy Rolly
(2021)
The thesis aimed to examine social media as an integrated marketing communication tool and its impacts on customer satisfaction, focus on the food and beverage (F&B) industry. The thesis also studied F&B customer behavior ...
Improving the customer service experience
(2021)
It is very important that a company tries to improve the satisfaction of its customers. The aim of my thesis is to improve the experience of Unica's customers by utilizing the information gathered from customers and I am ...
Measuring Customer Satisfaction. Case: Master IELTS Language Training Center
(2021)
Although English is not the most widely spoken language in the world, it is undeniably the most widely used language of all time. As a result, teaching and studying English has become useful, beneficial, and popular in ...
Customer satisfaction of Rauman Lukko in 2022-2023
(2023)
The objective of this thesis was to analyze the yearly customer satisfaction survey for Rauman Lukko Oy and find out how happy their customers are. The questions for the survey were provided by Lukko, and were mostly the ...
Customer Experience Determinants in B2B Physical Retail - Case Company X Retail Store
(2023)
The objective of this study was to cover the dynamics of B2B physical retail in an omnichannel setting within the construction field and find out customers' viewpoints on their customer experiences with the case company ...