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Developing customer service at fast-casual restaurant sector : case Friends & Brgrs
(2019)
This bachelor’s thesis was commissioned by Friends & Brgrs Oy Ab. The objective of this thesis was to create a customer service handbook on excellent customer service for the use of the commissioner. Excellent customer ...
Global restaurant chains entering the Finnish market : Hypothetical Case: Chipotle Mexican Grill
(2019)
A growing number of global restaurant chains have entered the Finnish market. This bachelor’s thesis takes a look at how these companies are performing in Finland, and how they entered the market. This information is ...