Developing international services : case: Tampere Chamber of Commerce
Mattila, Otto (2020)
Mattila, Otto
2020
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2020112524215
https://urn.fi/URN:NBN:fi:amk-2020112524215
Tiivistelmä
This thesis was conducted as a case study for Tampere Chamber of Commerce. Tampere Chamber of Commerce is one of the leading business organizations in the Tampere region. The case study aimed to develop international services of Tampere Chamber of Commerce to offer better services for the internationals living in the Tampere region.
The study was carried out by completing various interviews that included local international talents, representatives from the city of Tampere and Tampere Chamber of Commerce as well as a business executive. The interview questions were qualitative and included follow-up questions depending on the answers. The interview aimed to gain an image of the services internationals receive in Tampere region and to answer to the question of what could be done differently. The theoretical section was implemented by using secondary data that was collected from various databases, business publications, and pieces of literature review existing, factual data to support the discussed topics.
The findings indicate that the Tampere Chamber of Commerce should start steering towards more international events. Free to attend events in English targeted to internationals in the area should be on demand. Paid trainings at this moment should be kept the same but preparation for them to become more international should be considered.
The study was carried out by completing various interviews that included local international talents, representatives from the city of Tampere and Tampere Chamber of Commerce as well as a business executive. The interview questions were qualitative and included follow-up questions depending on the answers. The interview aimed to gain an image of the services internationals receive in Tampere region and to answer to the question of what could be done differently. The theoretical section was implemented by using secondary data that was collected from various databases, business publications, and pieces of literature review existing, factual data to support the discussed topics.
The findings indicate that the Tampere Chamber of Commerce should start steering towards more international events. Free to attend events in English targeted to internationals in the area should be on demand. Paid trainings at this moment should be kept the same but preparation for them to become more international should be considered.