Designing remote work experience to support employees and managers
Boulanger, Julien (2023)
Boulanger, Julien
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023061624080
https://urn.fi/URN:NBN:fi:amk-2023061624080
Tiivistelmä
The present Master’s thesis focuses on the design of remote work experience with the goal of supporting employees and managers in adapting to the challenges and opportunities brought about by remote work. The research follows the Design Council's Double Diamond process, which involves four key stages: discover, define, develop, and deliver.
The literature review explores existing studies and frameworks related to remote work, employee engagement, and managerial practices. It provides a comprehensive understanding about the current landscape, identifies gaps in knowledge, and highlights the key factors influencing remote work experience.
Through the research process, several insights and findings emerged. The discover stage involved interviews and surveys with employees and managers from various industries and backgrounds. This stage unveiled the most pressing challenges faced by remote workers, such as maintaining work_life balance, building strong team connections, and managing distractions. Additionally, it revealed the manager’s critical role in facilitating effective communication, providing support, and fostering a sense of trust and belonging.
The define stage involved synthesizing the research findings and identifying key design opportunities. This stage helped to clarify the specific needs and expectations of remote employees and managers, paving the way for the subsequent stages of the process.
In the develop stage, various design concepts were generated and iteratively refined through prototyping and feedback sessions. These concepts aimed to address the identified challenges and improve the remote work experience by introducing innovative tools, technologies, and practices.
Finally, the deliver stage involved implementing and evaluating the refined design solutions in real-world settings. This stage provided valuable insights into the effectiveness of the proposed interventions and their impact on employee satisfaction, productivity, and well-being.
Overall, the present study contributes to the growing body of knowledge on remote work by employing a design-centric approach. By utilizing the Double Diamond process, it uncovers insights, generates novel solutions, and provides practical recommendations to enhance the remote work experience for both employees and managers. The research outcomes have the potential to inform organizational policies, practices, and tools that can support successful remote work arrangements in the future.
The literature review explores existing studies and frameworks related to remote work, employee engagement, and managerial practices. It provides a comprehensive understanding about the current landscape, identifies gaps in knowledge, and highlights the key factors influencing remote work experience.
Through the research process, several insights and findings emerged. The discover stage involved interviews and surveys with employees and managers from various industries and backgrounds. This stage unveiled the most pressing challenges faced by remote workers, such as maintaining work_life balance, building strong team connections, and managing distractions. Additionally, it revealed the manager’s critical role in facilitating effective communication, providing support, and fostering a sense of trust and belonging.
The define stage involved synthesizing the research findings and identifying key design opportunities. This stage helped to clarify the specific needs and expectations of remote employees and managers, paving the way for the subsequent stages of the process.
In the develop stage, various design concepts were generated and iteratively refined through prototyping and feedback sessions. These concepts aimed to address the identified challenges and improve the remote work experience by introducing innovative tools, technologies, and practices.
Finally, the deliver stage involved implementing and evaluating the refined design solutions in real-world settings. This stage provided valuable insights into the effectiveness of the proposed interventions and their impact on employee satisfaction, productivity, and well-being.
Overall, the present study contributes to the growing body of knowledge on remote work by employing a design-centric approach. By utilizing the Double Diamond process, it uncovers insights, generates novel solutions, and provides practical recommendations to enhance the remote work experience for both employees and managers. The research outcomes have the potential to inform organizational policies, practices, and tools that can support successful remote work arrangements in the future.