ANALYSING THE USABILITY OF ICT AND E-SERVICES FOR EDUCATIONAL PURPOSES AT THE SCHOOL OF KEMI RECEPTION CENTER
Leite, Eliodor (2015)
Leite, Eliodor
Lapin ammattikorkeakoulu
2015
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2015123121732
https://urn.fi/URN:NBN:fi:amk-2015123121732
Tiivistelmä
Education is the most important means that can be used to change and develop the world. Information and Communication Technology is one of the most innovative and progressive arena in today’s world.
The objective of this study is to analyse teachers’ and students’ ability to use Information and Communication Technology and e-services to perform the required activities for teaching and learning purposes at the School of Kemi Reception Center. Exploratory research on literature and e-sources are performed to discover the accepted definitions and concepts of usability, ICT services, and pedagogical usability of ICT.
The research analyzes the effectiveness of ICT products and services used at the School of Kemi Reception Center. In-depth interviews, a questionnaire survey and conversations were conducted to collect quantitative and qualitative data. The SERVQUAL methodology was employed to analyse the collected quantitative data. The study comprises user satisfaction measurement and service quality gap analysis. This research produces a set of recommendations for the improvement of the effectiveness of the ICT services provided at the School of Kemi Reception Center.
The results of this study demonstrates that at the School of Kemi Reception Center the teachers use ICT and e-services effectively and efficiently to perform the required pedagogical activities. However, the students are not very effective at using ICT services to carry out the required learning activities. The survey indicates that the reasons for the students’ low effectiveness are the limited opportunities to use ICT services, due to the fact that the School has not enough ICT products for the students. The limited ICT resources offered by the School to its students could be mitigated by the provisioning and equipping the classrooms with adequate ICT products and services in order to cover the pedagogical needs of the students attending the School of Kemi Reception Center.
The objective of this study is to analyse teachers’ and students’ ability to use Information and Communication Technology and e-services to perform the required activities for teaching and learning purposes at the School of Kemi Reception Center. Exploratory research on literature and e-sources are performed to discover the accepted definitions and concepts of usability, ICT services, and pedagogical usability of ICT.
The research analyzes the effectiveness of ICT products and services used at the School of Kemi Reception Center. In-depth interviews, a questionnaire survey and conversations were conducted to collect quantitative and qualitative data. The SERVQUAL methodology was employed to analyse the collected quantitative data. The study comprises user satisfaction measurement and service quality gap analysis. This research produces a set of recommendations for the improvement of the effectiveness of the ICT services provided at the School of Kemi Reception Center.
The results of this study demonstrates that at the School of Kemi Reception Center the teachers use ICT and e-services effectively and efficiently to perform the required pedagogical activities. However, the students are not very effective at using ICT services to carry out the required learning activities. The survey indicates that the reasons for the students’ low effectiveness are the limited opportunities to use ICT services, due to the fact that the School has not enough ICT products for the students. The limited ICT resources offered by the School to its students could be mitigated by the provisioning and equipping the classrooms with adequate ICT products and services in order to cover the pedagogical needs of the students attending the School of Kemi Reception Center.