"Do Thu, May" - Selaus tekijän mukaan Kymenlaakson ammattikorkeakoulu
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BUILDING CUSTOMER LOYALTY THROUGH IMPROVING SERVICE QUALITY- CASE: PIZZA BRAVO, KOUVOLA, FINLAND.
Nguyen Linh, Phuong; Do Thu, May (Kymenlaakson ammattikorkeakoulu, 2012)Apparently, customer loyalty is regarded as one of the most crucial factors or “key performance indicators” for any business in general to exist and stay consolingly in the competitive business world. Furthermore, due to ...