Automation in real estate processes. Implementing a fully automatic digital real estate process when purchasing a home in Finland using the DIAS platform.
Holmström, Linda (2023)
Holmström, Linda
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202304266531
https://urn.fi/URN:NBN:fi:amk-202304266531
Tiivistelmä
The digital real estate purchase process in Finland is not automatic throughout the pipeline. Further, the process using the digital trading platform DIAS (for the residential real estate market in Finland) only functions in one real estate purchase scenario, which is the focus of this thesis. There are steps that require manual work, mainly because of old laws and regulations. There is a need for automating the current real estate purchase process in Finland. The aim is to make the process smoother, thus increasing the usage of it. This thesis was conducted to find ideas and solutions for automating the process. This thesis includes three research questions. Identifying (1) the bottlenecks and (2) hinders in the process when it comes to automating the process, and then moving on to (3) solutions for the issues. This thesis is based on semi-structured interviews (main and follow-up interviews) with experts in the field. The experts represent the actors in the process. The biggest issues to tackle in the future are data and regulations. Costs need to be reduced when it comes to data searching. Data also needs to be standardizing and preferably single pooled. Outdated laws need to be updated and machine readable as far as possible to enable current and future needs. These same findings can be seen all over the world based on research on how to speed up real estate processes. This will inspire to further research and help with the development of solutions for automating the process. Being able to develop an automatic digital process for a basic real estate purchase scenario will create value-adding services and grow the ecosystem.