"Makeeva, Ekaterina" - Selaus tekijän mukaan Saimaan ammattikorkeakoulu
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Service quality and customer satisfaction : case: Restel Hotels in Imatra and Lappeenranta
Makeeva, Ekaterina (Saimaan ammattikorkeakoulu, 2010)This study is about service quality and Russian customers’ satisfaction at Restel hotel chain which is a partner of the study. The research was carried out at the hotels. The research is based on quantitative approach, but ...