Cabin Crew Members' Workplace Well-being at Airpro Ltd
Uttula, Sanni (2021)
Uttula, Sanni
2021
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2021120924625
https://urn.fi/URN:NBN:fi:amk-2021120924625
Tiivistelmä
The beginning of the 2020 decade hasn’t been easy on people working at the aviation
industry. Especially cabin crew members have faced one of the challenging obstacles so
far, COVID-19 pandemic. When writing this thesis at the end of the year 2021, the world
has opened again, aviation business is recovering slowly or even rapidly back to normal.
Still, that does not indicate the pandemic is over. It is still a threat. Although the corona
pandemic still limits travelling at some level depending the country and its laws and
restrictions, the author wanted to focus on the post-crisis time, getting back to work after a long break and workplace well-being and it’s phenomena.
The author of the thesis is a cabin crew member herself and therefore interested to
research cabin crew members workplace well-being at Airpro Ltd who is the commissioner of the thesis and an employer of the author. The objective was to find answers to research questions as follows: how cabin crew members feel about their workplace well-being at Airpro, what kind of elements on workplace well-being they are satisfied, has Airpro succeeded to maintain a good working atmosphere after getting back to normal operations and what kind of expectations cabin crew members have on future with Airpro Ltd. Theoretical framework of the thesis concentrates on workplace well-being and what kind of actions it requires to have a work community where employers and employees feel their work effort is meaningful and their well-being is a priority. The second part of the framework presents crisis management phases, different approaches to crises and crisis communication, from the internal point of view. Theoretical framework includes the introduction of the commission organization, Airpro Ltd and briefly introduces the basic model of a charter airline.
The targeted research group is cabin crew members of Sunclass Airlines that Airpro Ltd
operates in Finland. The research method is a method used in qualitative research, theme
interviews.Theme interviews were organized in November 2021 virtually at Microsoft
Teams platform. The theme interviews included four different themes, workplace well-being in general, workplace well-being at Airpro, crisis communication and communication regarding going back to work after a break and values and future at Airpro. The author managed to get six interviews and the main findings of the qualitative theme interviews were that cabin crew members felt their cabin crew work community is close, supportive, and motivating where a role of Airpro being their employer was seen distant and unclear. The future was seen brighter than before yet on-going negotiations regarding new collective labor agreement were seen worrying and raised a fear of worsening working conditions.
industry. Especially cabin crew members have faced one of the challenging obstacles so
far, COVID-19 pandemic. When writing this thesis at the end of the year 2021, the world
has opened again, aviation business is recovering slowly or even rapidly back to normal.
Still, that does not indicate the pandemic is over. It is still a threat. Although the corona
pandemic still limits travelling at some level depending the country and its laws and
restrictions, the author wanted to focus on the post-crisis time, getting back to work after a long break and workplace well-being and it’s phenomena.
The author of the thesis is a cabin crew member herself and therefore interested to
research cabin crew members workplace well-being at Airpro Ltd who is the commissioner of the thesis and an employer of the author. The objective was to find answers to research questions as follows: how cabin crew members feel about their workplace well-being at Airpro, what kind of elements on workplace well-being they are satisfied, has Airpro succeeded to maintain a good working atmosphere after getting back to normal operations and what kind of expectations cabin crew members have on future with Airpro Ltd. Theoretical framework of the thesis concentrates on workplace well-being and what kind of actions it requires to have a work community where employers and employees feel their work effort is meaningful and their well-being is a priority. The second part of the framework presents crisis management phases, different approaches to crises and crisis communication, from the internal point of view. Theoretical framework includes the introduction of the commission organization, Airpro Ltd and briefly introduces the basic model of a charter airline.
The targeted research group is cabin crew members of Sunclass Airlines that Airpro Ltd
operates in Finland. The research method is a method used in qualitative research, theme
interviews.Theme interviews were organized in November 2021 virtually at Microsoft
Teams platform. The theme interviews included four different themes, workplace well-being in general, workplace well-being at Airpro, crisis communication and communication regarding going back to work after a break and values and future at Airpro. The author managed to get six interviews and the main findings of the qualitative theme interviews were that cabin crew members felt their cabin crew work community is close, supportive, and motivating where a role of Airpro being their employer was seen distant and unclear. The future was seen brighter than before yet on-going negotiations regarding new collective labor agreement were seen worrying and raised a fear of worsening working conditions.