"Räisälä, Maaria" - Selaus tekijän mukaan Vaasan ammattikorkeakoulu
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Crisis Management in Hotel Business in Finland : Viewpoint of the Receptionists
Räisälä, Maaria; Kara, Evita (Vaasan ammattikorkeakoulu, 2015)This research discusses crisis management and safety related issues in Finnish hotels from the receptionists’ point of view. The aim was to investigate whether the hotel receptionists have enough knowledge about crisis ...