"Wala-Bruin, Kati" - Selaus tekijän mukaan Haaga-Helia ammattikorkeakoulu
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Pet transportation by air: a study of customer experiences and expectations using AVIH services
Wala-Bruin, Kati (2023)This research thesis aims to explore the experiences, concerns and expectations of pet owners who use AVIH services to transport their animal(s) by air in order to identify areas of service improvement and provide specific ...